01
Starting point
Sensitive integrations had to become easier without turning onboarding into a support bottleneck.
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Digital identity and biometrics
SDK and partner integration experience
More than 50 client and partner integrations supported, with around 35% less integration support.
How it was delivered
02
Intervention
I improved APIs, examples and integration decisions to reduce repeated support.
03
Ownership taken
Senior support on integration experience, APIs, technical documentation and external team support.
04
Outcome
More than 50 client and partner integrations supported, with around 35% less integration support.
An agency can buy this type of intervention
An SDK/API integration surface with clearer docs, examples and reduced repeated questions.
Evidence and frame
- Context
- B2B platform with sensitive integrations for partners.
- Frame
- Live product with pressure on adoption and support.
- Role
- APIs, integration architecture and usage experience.
- Visibility
- Anonymized case due to product and commercial context sensitivity.
Technical base and judgment
- Technical base
- Kotlin, Android, SDKs, REST APIs, integration contracts, examples and documentation.
- Time frame
- Phased work inside a live product, with evolution and partner support.
- Applied judgment
- Integration is not sold only as code: it is also clarity, examples and less dependency on the technical team.
Do you have a delivery with a similar risk?
With the objective, timing, current state and validation owner I can tell you whether there is a real fit and what I would review first.