Priority and capacity
One owner orders the backlog. We agree a working window and the capacity I can reserve.
Development hours for ongoing work
For a changing backlog of improvements, integrations, reviews and testing. We agree on capacity, priorities and time tracking before starting.
How hours are tracked
Work is organised around agreed tasks and a person who can review them.
Time logged by task and a review of the remaining hours.
Agreed priorities and response window.
Emergency cover and on-call work are agreed separately.
What we agree before opening a retainer
Terms are recorded in the proposal; a retainer does not reserve unlimited availability.
Visible usage
Work recorded per intervention, estimates before larger tasks and notice when a request changes scope.
Period review
Review delivered and pending work. Expiry, carryover and urgent work are agreed explicitly.
Common questions
Are emergencies included?+
The agreement includes a response window. Critical emergencies and on-call cover are agreed separately.
Can the hours cover several small deliveries?+
Yes, if priorities are clear and someone is available to review the work.
Can the arrangement be white-label?+
Yes. The work can take place entirely within your agency’s process.
Related services and guides
Tell me what needs to work.
Tell me what you have and when you need it. I will reply within one business day.